Greet by name, confirm you are the store they ordered from, restate the product and the exact price including delivery, confirm the address in their words, give the delivery window, thank them. Thirty seconds, no pressure. Price surprises at the door are the top refusal reason; kill them on the call.
In CodLaunch the confirmation queue is a dedicated view with its own team role: your agent sees orders, statuses, notes and timestamps, and nothing else of your WordPress. Fraud flags from the fraud layer sort junk out before an agent dials. Analytics then show confirmation and delivery rates per product, so you kill offers that confirm badly before they burn ad budget.
Orders, confirmed, shipped, delivered: four numbers per product per week. When confirmed-to-ordered drops, fix scripts and speed. When delivered-to-shipped drops, fix couriers and addresses. The store that watches these two ratios out-earns the one watching ROAS alone.
Inside the first hour, ideally inside minutes. Intent decays fast after an impulse order; the first hour is worth more than the next day combined.
A proven cadence is two calls plus one WhatsApp message across 24 hours, then mark unreachable. Shipping unconfirmed parcels is how margins die.
A dedicated confirmation view with its own team role: statuses, notes, timestamps and phone links, plus flags from the fraud layer so agents skip junk orders.
Full feature tour, live demo form and flat pricing from $9.99.
Explore CodLaunchOperational guidance drawn from running live COD stores daily. Found an error? Tell us at hello@codlaunch.com and we will correct it.